Services

Voice is still the number one way we communicate in real time. Westridge Professional Services has a proven record of providing simple and effective communications strategies that empower your business across Unify OpenScape and legacy Siemens platforms.Learn about our Mitel and OpenScape partnerships.

Voice & unified communications

In this busy world filled with numerous social media outlets, a real-time voice conversation is still the preferred method of ensuring the best customer satisfaction. Westridge Professional Services can help you keep voice systems up to date and running smoothly on all Unify (formerly Siemens Enterprise Communications) platforms:

OpenScape 4000
OpenScape Voice
OpenScape Branch
OpenScape Enterprise Express
Siemens legacy product families: HiPath, Hicom, PhoneMail, and more

Picking up the phone and making a call should always be as simple as it sounds. We ensure that businesses can always communicate seamlessly and in real time by supporting their voice systems and applications—from legacy environments to complex UC deployments including fixed lines, mobile voice, soft phones, and peer-to-peer video sessions.

Contact center

Westridge Professional Services is a recognized leader in the Contact Center industry. We offer complete telecommunications support and services from general PBX support to specialized Contact Center application integration. Examples include:

End-to-end, turnkey Siemens HiPath ProCenter and OpenScape Contact Center Enterprise implementation
Siemens HiPath ProCenter skills-based routing, including Flex Routing
Siemens HiPath ProCenter groups-based routing, including Flex Routing
Customized application and integration
Customized IVR development
Custom contact center applications—control centers, ad-hoc closed-state interfaces, and more
End-to-end, turnkey Genesys implementation (an Alcatel-Lucent company)
Data collection—we listen to your needs and work with you to implement the best Contact Center for your company
Contact Center audits—we review your current center and suggest improvements for your business and customers
Design—we custom design a Contact Center based on your business needs and customer requirements
Implement—after design sessions, we make it all work for you
Integrate—we ensure everything works together
Agent, supervisor, and advanced report training tailored to your installed components
Customer guidance and strategy to capitalize on your existing Call Center

We are specialists in Contact Center (Call Center) design and programming and can help interpret your existing thresholds, abandon rates, and hold times to identify areas for improvement. We can assist your team in creating custom reports to manage your business as volumes fluctuate.

Telco & infrastructure

Telco coordination & traffic analysis — trunking efficiency reviews, telco liaison, facility ordering and disconnects
Database updates — non-Siemens application servers and products kept current alongside MAC work
PBX port reduction / system survey — consolidate unused ports to reduce maintenance costs

Security & documentation

Security audits — PBX and voicemail hardening against misuse; single-site or multi-site surveys
System documentation — comprehensive reports on your PBX and voicemail environment

Operations & training

Telecommunication analysts — onsite or remote moves, changes, and helpdesk ticket handling
Training — end user, train-the-trainer, operator console, etiquette, and system administration

Purchasing & moves

New system purchases or company moves — procurement and upgrade guidance on your behalf

Ready to discuss your environment?