Call Sentinel
Enterprise call monitoring and recording for OpenScape 4000 — live CSTA station visibility, intelligent capture, and a secure web portal for playback and administration.
Monitoring and Recording Built for Flexibility
Call Sentinel maintains a persistent CSTA association with your OpenScape 4000 PBX, captures call audio with flexible recording modes, and delivers the operational views contact centers and administrators need — all from a modern browser-based portal.
Live CSTA Monitoring
Real-time station status with color-coded indicators, per-station monitor/record/dialer/CX controls, and automatic monitor recovery after reconnection.
Intelligent Call Recording
Event-driven capture via SIP timeslot recorder channels on the PBX. Opus or WAV output with multi-segment linkage by Call ID, Global ID, and Thread ID.
Recordings Portal
Search by number, station, or linkage identifiers. In-browser playback, bulk download, and permission-gated delete with station-level security group access.
Security & Access Control
User, Admin, and Super Admin roles with security groups, per-user feature flags, session authentication, and TLS-encrypted HTTPS.
CDR Call Search
Historical call detail record search with KPI dashboard summaries, flexible date ranges, and export for operational analysis.
Automated Dialer
Per-station outbound dialer with templates, run-once or continuous modes, and answer-machine detection — started and stopped from the portal.
SNMP & 911 Alerting
Live OpenScape 4000 SNMP trap capture with an emergency/911 watch token, severity dashboards, and email alerts via SMTP or Microsoft 365 OAuth2.
Contact Center (OSCC) Integration
Enriches recordings with OpenScape Contact Center agent, queue, and unique-call metadata captured over the OSCC REST SDK.
Integrated Portal Modules
Recording, monitoring, CDR, SNMP alerting, and dialer capabilities delivered through a set of purpose-built Windows services and one portal.
Monitoring & Recording
- Monitored Stations live CSTA dashboard
- Recording Status channel pair health
- SIP timeslot recorder channel capture
- Recording request lifecycle metrics
- Automatic CSTA reconnection
Portal & Playback
- Recordings search and in-browser playback
- Date range presets and custom filters
- Bulk play, download, and delete
- Storage utilization reporting
- Live portal status updates
Operations & Compliance
- CDR search with KPI dashboard
- SNMP trap capture with 911 alerting
- Dialer station templates and dial results
- Security group station assignments
- Recording audit log
- Windows Service deployment with TLS
Simple Workflow
From CSTA connection to compliant playback in four straightforward steps.
Connect CSTA
Configure the OpenScape 4000 CSTA association and enable monitoring for the stations you need to observe and record.
Configure Recording
Set up recorder channel pairs, storage paths, and per-station record flags. The dedicated runtime service captures calls automatically.
Search & Monitor
Use the portal to review live station status, recording channel health, CDR trends, and search recordings by date or identifier.
Play & Export
Play recordings in-browser, download for archival, or export CDR data — all governed by role and security group permissions.
See It in Action
Real portal screenshots showing recordings search, CDR analytics, SNMP/911 alerting, live station monitoring, and recording channel status.
Recordings
Search recordings by number, station, or linkage identifiers, enriched with OpenScape Contact Center agent, queue, and unique-call context. Filter by date, play in-browser, and run bulk download or delete.
CDR
Historical call detail record search with inbound and outbound KPIs, peak-hour analysis, per-location threading, and export.
SNMP Events & 911
OpenScape 4000 SNMP traps captured live, with an Emergency 911 watch (F2757), severity tiers, distinct alarm codes and PENs, and a real-time events grid.
Analytics
Operational analytics across recording coverage, call activity, and dialer performance, with KPI tiles and charts over any window.
Monitored Stations
Configured stations with live CSTA connection state, call activity, and per-station monitor, record, dialer, and CX controls.
Recording Status
Recorder channel pairs with live SIP registration status, active recording counts, storage utilization, and success or failure metrics.
Dialer
Outbound dialer station management with per-station templates, run progress, answer classification, and dial event results.
Platform & Locations
Per-location platform configuration, OpenScape 4000 CSTA or OpenScape Voice SIPREC per site, kept in sync with the CDR database.
Recording Channels
Per-location MPC recorder listen and talk channel pairs with live SIP registration and per-channel authentication.
Security Groups
Recording access groups with per-station assignments controlling which stations each user can see.
Number Management
DID and toll-free number inventory by location and carrier, with calculated E.164 and extension ranges.
About
Product overview, version information, and license status from the Call Sentinel Pro portal.
Deployment Overview
Call Sentinel runs as a set of Windows services with a dedicated CSTA runtime designed for production contact center environments.
Platform
- Windows Server with .NET 10 runtime
- Installed and managed as a Windows Service
- HTTPS portal with auto-managed TLS certificates
Connectivity
- Network access to OpenScape 4000 PBX (CSTA port)
- PostgreSQL database instance
- Protected file system paths for recording storage
Licensing
- Per-installation license from WPSI
- Modular entitlements: Recording, Dialer, CDR, SNMP/911, and CX integration
- Evaluation licenses available on request
Ready to Get Started?
Contact Westridge Professional Services to request a demo, evaluation license, or pricing for Call Sentinel.