We realize in this busy world filled with numerous social media outlets, all trying to improve todays communications, a real time voice conversation is still the preferred method of ensuring the best customer satisfaction. Therefore, we know you need both easy and effective communications to ensure things run smoothly. Westridge Professional Services has a 10-year record of providing simple and effective communications strategies that can empower you and your business. As technology evolves, we do too, providing you with the best solutions for voice, messaging and emerging technologies.
To aide you with keeping your voice systems up to date and running smoothly Westridge Professional Services can help you on All Unify (formerly Siemens Enterprise Communications) Platforms.
Picking up the phone and making a call should always be as simple as it sounds. We ensure that businesses can always communicate seamlessly and in real-time by supporting their voice systems and applications.
Westridge Professional Services supports customers with voice system maintenance and implementations ranging from legacy to complex UC environments. Voice and telephony considerations include fixed lines, mobile voice, soft phones, and even peer-to-peer video sessions.
At Westridge Professional Services we offer complete telecommunications support and services from General PBX support to specialized Contact Center Application integration. Examples of some of our services:
Let us analyze your Trunking to make sure you are using your trunks efficiently. We have been
instrumental in saving customers large TELCO bills with in-efficient trunk design. We interface with all Telco representatives on your behalf and can order and disconnect facilities for you.
We are trained on non-Siemens application servers and products and can update these databases. As MAC is performed in your PBX or Voicemail system we can ensure these updates are kept current.
Is your PBX and Voicemail system secure from hackers or employee call abuse? We can audit your PBX design to make sure your system is safe. We can do single sites or multi-site connected survey’s.
Are you paying maintenance for ports you don’t use? We can survey your current system and help consolidate ports to reduce maintenance costs.
We can provide you reports which outline every aspect of your current PBX and Voicemail system. This documentation can be provided one time, monthly or quarterly.
We can be a part of your IT team. As Telecom Analysts we can perform either onsite or remote moves and changes and can handle all PBX helpdesk tickets.
We can perform all types of training on your system to get the most out of your investment. In addition, we can train one of your employees to do simple Moves and Changes to save vendor charges and train one or more people on your staff to train new hires.
We can act on your behalf in purchasing a new system or upgrading to make sure you get the most out of your investment.